Refund Policy

1Our promise

At JSX Digital we agree the work, price and delivery time with you on WhatsApp before we start. Our goal is simple: deliver what we promised, on time. If we cannot, we will fix it or refund you fairly.

Because our services are digital and a lot of effort starts the moment an order begins, refunds depend on how much work has already been done. The sections below explain this clearly.

2Free trial (social media management)

Our Social Media Management packages include a 2-day free trial. If you are not happy after the trial, you can stop — you pay nothing and there is nothing to refund.

Please tell us before the trial ends if you do not want to continue. Payment is only taken once you decide to go ahead with the package.

3When you get a full refund

• You cancel your order before we start any work.
• We are unable to deliver the service you paid for.
• We miss the agreed delivery time by a large margin and you do not want to wait any longer.
• You were charged by mistake or paid twice for the same order.

4Partial refunds

If you cancel after work has started, we refund the part that has not been completed. We keep the fair value of the work already done — for example, pages already designed, SEO pages already optimised, campaigns already set up or posts and edits already delivered.

For monthly or weekly packages, you can stop at any time and we refund the unused full weeks or period you have paid for.

5What is not refundable

• Work that is already completed and delivered as agreed.
• Advertising budget paid directly to Meta, Google, TikTok or LinkedIn — that money goes to the platform, not to us.
• Third-party costs such as domains, paid plugins, themes, stock media or hosting bought on your behalf.
• Results that depend on factors outside our control, such as exact rankings, number of sales, followers or leads. We work hard and follow best practice, but no agency can guarantee a specific result.
• Delays caused by missing content, logins, approvals or replies from your side.
• Changes of mind after the work is complete and approved.

6Refunds by service

• WordPress Website Development: full refund before work starts. Once design has begun, a partial refund applies based on the stage completed. After the website is delivered and approved, it is not refundable — but we will fix any bug or issue free of charge.
• SEO Services (per page): pages not yet started are refundable. Pages already optimised and delivered are not.
• Meta Ads & Google Ads: our management fee is refundable only for campaigns or creatives not yet started. Ad spend is never refundable by us.
• Social Media Management: free trial first, then weekly billing — unused paid weeks are refundable.
• Custom Package: each item in your package follows the rule of its own service above.

7How to request a refund

• Message us on WhatsApp (0301 2727058) or email [email protected].
• Tell us your name, the service you ordered, the date, and the reason for the refund.
• We will reply, review the work done and tell you the refund amount — usually within 1–2 working days.

Please contact us within 7 days of delivery if you have a problem. We would always like the chance to fix it first.

8Processing time

Approved refunds are sent back using the same method you paid with (for example bank transfer, JazzCash, Easypaisa or international transfer) within about 5–7 working days. Bank or payment-provider fees charged by your bank may be deducted.

9Cancelling an order

You can cancel at any time by messaging us. The earlier you tell us, the more we can refund. Once cancelled, we stop work and share anything completed up to that point if you ask for it.

10Changes to this policy

We may update this policy from time to time. The policy that applied on the day you placed your order is the one we follow for that order.

11Contact us

Have a question or a problem with an order? Talk to us first — we usually sort it out quickly.